Domestic United States
We offer standard ground shipping to all areas of the contiguous United States, as well as different expedited shipping options. Packages will not be shipped on holidays or weekends. Shipping carriers will be selected based on location and ship time selection.
In general, you can expect the following carriers:
- Economy - USPS Ground Advantage, DHL eCommerce Ground Saver
- Ground - UPS Ground, Fedex Ground, DHL eCommerce Ground
- 2 Day Express - UPS 2 Day Air, Fedex 2 Day Air (Business addresses only)
- Overnight - UPS Next Day Air, Fedex Next Day Air (Business addresses only)
The cutoff for same day shipping is 2:30PM EST for Economy and Ground and 1:00PM EST for all other options.
- Economy - Typically arrives in 4-9 days
- Ground - Typically arrives in 2-5 days
- 2 Day Express - Arrives in 2 days
- Overnight - Arrives in 1 day
Delivery times are based on business days, which do not include holidays or weekends. Day 0 will be considered the day that the package is shipped, or enters "Awaiting Shipment" status.
For example, if you placed an overnight order on Monday at 5PM (AFTER the 2PM cutoff time), Day 0 would be considered Tuesday, the day the package shipped, and so it will be delivered on Wednesday, or Day 1
Tracking numbers, if available, will be sent via email once the order ships. During times of high order volume, orders may be delayed an extra 24 hours. Redux Robotics is not responsible for lost, undelivered, or delayed shipments due to carrier actions. If this occurs, contact us immediately and we will help resolve the issue.
Note on "Awaiting Shipment":
Economy shipments will sometimes be marked as "Awaiting Shipment". This is considered Day 0, and simply means that the order has been packed and is awaiting carrier pickup. It is normal for the order to remain in this status for 1-2 days, and this will not impact the end delivery time.